Returns & Warranty
Every part comes with a 12-month warranty and 30-day returns. If something isn’t right, contact us and we’ll put it right.
How to return an item
- Contact us firstEmail info@mac-mania.co.uk or WhatsApp +44 7782 544675 with your order number and the reason for the return. For a faulty part, include photos or a short video.
- Get your return detailsWe’ll confirm the return and send you the return address. Please don’t send anything back until we’ve confirmed, so we can match it to your order.
- Pack it safelyUse the original packaging if you can, keep screens and boards in anti-static bags, and send it with a tracked service. Keep your proof of postage.
- Refund or replacementOnce your return arrives and has been checked, we’ll refund you or send a replacement. Refunds go back to your original payment method within 14 days.
Returning an unwanted item
You can return any item within 30 days of delivery for a full refund, as long as it is:
- unused and not fitted, or only test-fitted without removing adhesive or protective film
- in the same condition you received it, with no damage, marks or bent cables
- returned with all the screws, accessories and packaging it came with
We refund the item price and, if you return the whole order within 14 days of delivery, the original standard delivery charge. Return postage for unwanted items is paid by you. If a returned item has been used or damaged, we may reduce the refund to reflect its condition.
Faulty parts and warranty
All parts are covered for 12 months from delivery. If a part is faulty within 30 days of delivery, you can choose a full refund or a replacement. After 30 days, we’ll replace it, or refund you if a replacement isn’t available. We cover return postage for faulty items.
Covered
- Parts that are faulty on arrival
- Parts that develop a fault through normal use within 12 months
Not covered
- Physical damage, such as cracked screens, torn flex cables or bent connectors
- Damage caused during fitting, including static or using the wrong screws
- Liquid damage, or damage caused by another faulty part in your Mac
- Parts modified or repaired by someone else
Test before you fully fit. Where you can, connect and test a part, such as a screen or keyboard, before peeling adhesive or closing the case. It’s the quickest way to spot a problem, and it keeps the part returnable.
Wrong or damaged items
If we sent the wrong item, or it arrived damaged, tell us within 48 hours of delivery with photos of the item and its packaging. We’ll send a replacement at no cost to you.
Common questions
I ordered the wrong model. Can I swap it?
Yes. Contact us and we’ll arrange an exchange for the correct part, as long as the item is unused and in its original condition.
How long does a refund take?
We refund within 14 days of receiving your return. Your bank may take a few more days to show it.
Do I need to send a faulty part back?
Usually yes, so we can check it. Send us photos or a video first; in some cases we can sort it without a return.
Can you fit the replacement for me?
Yes, we offer a fitting service. Contact us to arrange it.
This policy doesn’t affect your statutory rights as a consumer under UK law.